Accepting Credit Card Payments via Swiping Machines

Directive Statement

For UF departments or units who intend to process credit card transactions face-to-face or in a mail/telephone order (MO/TO) environment, an application and implementation process managed by Merchant Services applies. Any activity involving the acceptance of payments for products or services by means of credit and/or debit cards requires the initial approval of the University Controller’s Office.

Reason for Directive

Credit card merchants at the University of Florida are required to follow strict procedures to protect customers’ payment card data and attest compliance with the Payment Card Industry Data Security Standard (PCI DSS). Also, an appropriate integration with the University’s financial and other systems needs to be ensured.

Who Must Comply?

All University departments whose personnel store, process or transmit cardholder information. This also applies to units that outsource the processing of payment card information to third party vendors.

Procedures

Please note, the process to establish a new merchant location takes approximately 2-3 weeks.

Prerequisites

For UF departments or units who intend to process credit card transactions face-to-face or in a mail order/cellular only telephone order (MO/TO) environment the following prerequisites apply:

An activated network port must be used to connect a credit card swiping terminal with Point-to-Point Encryption technology (P2PE) to the network. An alternative may be a computer connected SREDKey (Secure Reading and Exchange of Data).
The merchant’s administrative staff must complete the following training classes:
- PST021 – Making Deposits in myUFL
- PST956 – Journal Entry in myUFL
- TRM200 – Explaining UF Cash/Check Controls
- TRM125 – Payment Card Security Awareness Training

Setting up Credit Card Terminal Account

After all prerequisites have been completed:

Complete and submit the following documentation to Banking & Merchant Services, S-113 Criser Hall PO Box 112008, or by email to Treasury-creditcards@ad.ufl.edu:
- Request for Merchant ID
- Completion of training course TRM125
Merchant Services will review the request, seek pre-approval from the Auxiliary Accounting and Educational Business Activities dept., and forward it to the University Controller’s Office for final approval. Merchant Services will forward pertinent information to American Express as well as the University’s credit card processor (Elavon, Inc.) in order to establish a Merchant ID
Elavon will set up the merchant
Merchant Services will order the credit card terminal with the University P2PE provider (Bluefin, Inc.) and have it shipped to Banking & Merchant Services
Merchant Services will log the device and prepare it for pickup by the merchant department

Purchasing a Terminal

The University of Florida is seeking to implement exclusively EMV enabled terminals that accommodate the usage of chip-enabled payment cards (EMV) and that are enabled with Point-to-Point Encryption technology (P2PE)

Contact Merchant Services for a list of available credit card terminal models and current pricing
Departments are responsible for any repair cost after the manufacturer’s warranty period

Please note, the merchant department will be billed directly for the equipment cost.

Merchant Fees for Credit Card Terminals

The fees charged by credit card companies and issuers are based on a variety of factors, including the type of card the customer uses and whether the transaction is swiped/inserted or keyed into the terminal. Credit card fees include, but may not be limited to:

An interchange fee charged by the issuing bank
An assessment fee charged by VISA, MasterCard, and Discover (American Express transaction fees are contractually fixed – please contact Merchant Services for the current fee)
A transaction fee charged by the credit card processor to process the transactions, funding of the UF bank account, and provide statements
A transaction fee as well as a monthly gateway fee raised by the P2PE provider

Current charges are subject to change when new Interchange Rates are published in April and October of each year.

To obtain the lowest rate the merchant should do the following:

Settle the terminal transaction daily (called “batching out”)
Swipe or insert credit cards versus keying in credit card information

Banking & Merchant Services will charge the merchant department for monthly fees based on the statements received from American Express and the credit card processor. The ChartField string provided on the department’s merchant request applies.

In addition, departments are responsible for Florida Sales and Use Tax, if applicable. Questions on Sales and Use Tax, and the related reporting requirements, should be addressed to Educational Business Activity/Auxiliary Accounting (392-1231 or taxhelp@admin.ufl.edu).