Refunds to Credit Card Transactions
Procedures
Refund requests are generally executed by Merchant Services within a 48 hour time frame upon receipt. A merchant department’s refund request requires signatures of two parties as follows:
Document Preparer: The person who completes the form
Department Approver: The person who can authorize expenditures from the departmental account
- Complete the e-Commerce Credit Card Refund Form (leave the Refund Batch number blank)
- Submit to Merchant Services, Criser Hall S-113, PO Box 112008 or e-mail to treasury-creditcards@ad.ufl.edu
- Merchant Services will process the e-commerce refund to the card account of the original transaction and adjust the myUFL General Ledger
- Upon receipt of a Merchant Services refund notification, your department must send a notice to your customer(s) informing them that the refund has been issued
Resources
e-Commerce Credit Card Refund
UF Credit Card Merchant Policy
Training
TRM125 – Payment Card Security Awareness Training
Banking & Merchant Services: (352) 392-9057
Treasury-creditcards@ad.ufl.edu